Support



Contact Details and Technical Support Info

Office Hours: Monday through Friday: 9 am to- 6 pm MST.

Address: 5353 W. Dartmouth Ave. Ste 307 Denver, CO 80227. Direction

Office: (720) 907-0500 - Cell: (303) 591-4856 

Tsys: 24/7 Technical Support: 1 (800) 654-9256

Tsys - Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Nashville: 1(800) 828-9034

CardConnect: 24/7 Technical Support: 1 (877) 828-0720

Clovers: 24/7 Technical Support: 1 (855) 853-8340

Learn how to set up and use your Clover Mini, and connect to WiFi at help.clover.com.

Learn how to set up and use Clover Mobile, connect to a printer and set up the mobile dock at help.clover.com.

Learn how to set up and use your Clover Station, read FAQs, explore apps and much more at help.clover.com.

Learn how to set up and use your Clover Go, read FAQs, explore apps and much more at help.clover.com.

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Why Us?

We offer wholesale pricing program: 

  • FREE Mobile Reader or
  • FREE EMV Terminal
  • Full PCI compliance included
  • No Application Fee
  • Next Day Funding
  • Same Rate For All Major Cards
  • Lowest Overall Cost Commitment
  • Rates as Low as .05% on Wholesale Authorization
  • Transaction Fee as Low as .04 Cents
  • 24/7 Direct & Fast Customer Service

We look for every opportunity to help our customers get more value from every transaction. We have innovative solutions to make payments simpler, faster, safer and more rewarding.
 
OUR COMMITMENTS: ♦ DELIVER EXCELLENCE ♦ SECURE ♦ INNOVATIVE ♦ LOW COST ♦ ACT WITH INTEGRITY 

CALL US: (303) 990-5051

START SELLING WITH US

What do the Decline Codes mean?

This means the cardholder’s bank is declining the transaction. As your payments processor, we would not know why the transaction is being declined. The cardholder would need to call their Issuing Bank to discuss this. DO NOT process the transaction or make multiple attempts to obtain an approval. A decline must be accepted as a decline on the first try and the cardholder must provide a different form of payment. Processing the sale or making multiple attempts to get an approval will cause chargebacks to your account.

Where do I get more paper for my terminal?

Please call Customer Service at the number listed on your Monthly Merchant Services Statement and follow the prompts for Supplies. Please have your Merchant ID, Tax ID, full Business Name and address available for security verification when calling.

Refer your friend, get a reward

If your business is looking for better solutions to grow your businesses, we would love to offers solutions that will reduce your time working in the business and lowering your expenses.

We are a small business and we understand your needs and challenges. We're so passionate to help your business grow and prosper. If you know a business who would benefit from utilizing the superior services of Express Merchant Services, please send us their information or call us at (303) 990-5051. We also have a referral program and will reward you $100 when they become our customer. Thank you very much! Together we build a stronger community.  Contact Us

Online Business Track & Merchant Statements

Being a leader in payment processing brings major responsibility, not only to process bank cards and payments but also to drive your revenue. We’re committed to keeping you ahead of the competition with new proprietary services, only available to our customers.

Services:

  • Businesstrack.com (First Data)
  • TransLink (Tsys)
    Access key information 24/7 on all of your payment streams through Business Tracks, a single consolidated web tool that provides convenient, user friendly insight into all of your processing data, including credit, debit, prepaid/gift card and check.
  • Payer Authentication
    Verified by Visa® improves the security of payment transactions in the electronic commerce environment over open networks.
  • 24/7 Customer Service
    Most issues arise when you least expect them. Payment processing is a mission-critical element of your business. You don’t want to risk being left alone without support outside of business hours. Ignite Payments is there for you 24/7 with little down time.
  • Multi-Lingual Support
    You will appreciate the added efficiency of having multi-lingual support available. We are prepared to meet the needs of you and your employees.

We provide merchant account holders state-of-the-art services like 24/7 customer care, network connectivity, and technical support. We seek to earn your business every day.

 

Key Components

  • Business Track® Access and manage all processing data through a consolidated, user-friendly web portal
  • ClientLine® Reporting Analyze payment processing with an easy-to-use online reporting tool that provides access to data in flexible formats
  • Data File Manager℠ *Create, test, manage and generate raw data files where you control the set-up and delivery
  • eIDS™ Automate the dispute management process to minimize chargeback losses, reduce risk and prevent fraud
  • Merchant Alerts*Receive timely notifications of reconciliation and dispute events that have bottom-line impact
  • Merchant Statements *Access comprehensive reporting of submissions, chargebacks, interchange rates, funding information and associated fees
  • Payments Tax Manager View, update and manage store-level tax information from a centralized online tool

*Not available on all platforms

Terminal Guides & Demos

Customer Center / Find Product Support

Terminals Demo

Terminal Demos — Nashville

Choose a terminal below to view the demo. Please note that demos are not optimized for smart phones. They are best optimized for viewing on a desktop and tablet.

Choose a terminal demo below to view the demo. Please note that the demos are best optimized for viewing on a desktop or tablet. If you cannot find the demo you are looking for, visit our website on a desktop computer.

Choose a terminal below to view the demo. Please note that demos are not optimized for mobile phones. They are best optimized for viewing on a desktop or tablet.

Choose a terminal below to view the demo.

The Terminal is FROZEN

If the terminal is frozen, most the time just unplug the power and plug it back on. 

More trouble shooting please contact us:

Office: (720) 735-0500 or (303) 990 5051

Tsys: 24/7 Technical Support: 1 (800) 654-9256

First Data: 24/7 Technical Support: 1 (877) 274-7915

Clovers: 24/7 Technical Support: 1 (855) 853-8340

What do I need to get my WiFi terminal to work?

  • To connect your WiFi terminal, you will need some information from your wireless network, including the network security type (usually wp2) , key (wifi password), and SSID (name of the network).
  • This information can be found in your router, if you do not know how to get it, please contact your Internet service provider.
  • Contact credit card merchant service provider (agent) to get the terminal password. 

Can I go paperless for my statements?

Certainly.

First Data: You can log into Myclientline.net.

Tsys: You can log into TransLink.

Once you have created your account there you can view/print/download your statement online 24/7. You will also need to call customer service and ask them to stop sending you paper statements. Once you call them, we will stop sending paper statements and stop charging the paper statements monthly fee. 

Am I liable for chargebacks?

Liability for Chargebacks

Yes, if the customer has a valid dispute with the charge in question and you do not provide the necessary documentation and/or satisfactorily remedy the situation. If, however, the customer doesn’t have a valid dispute and you complied with processing regulations, you may not be liable. If the chargeback is found to have been in error, a merchant will be granted a reversal.

Can I process transactions with my existing terminal?

Existing Credit Card Terminal Usage

In most cases, Express Merchant Services can reprogram a merchant existing terminal as long as it is an updated model and PCI Compliant.  We are completely honest about compatibility, and will only require a purchase of a new machine if the new machine doesn’t allow new programming.

Do you offer gift cards?

Gift Cards

Express Merchant Services helps business owners increase traffic to their establishment by offering a gift card solution.  We offer this program and talk about gift card campaigns that can help bring in new customers!
Read more about our gift card program

Do you offer e-checks?

Electronic Checks (eChecks)

Help minimize costs, and reduce risk by accepting paper checks electronically.  Express Merchant Services turns paper checks into safe, efficient electronic transactions that are processed with the speed and ease of credit card transactions, and funds are typically available within 24-48 hours. Contact us for more information at (303) 990-5051 or (303) 591-4856.

Download Documents & Instructions

 

Credit Card Payment Slip

Quick Reference Guide for FD130-EMV

Quick Reference Guide for Verifon VX520-EMV

Quick Reference Guide for Ingenico iCT220, iCT250, iWL252, iWL255: Retail - Restaurant

 

Paying in cash postcard download here

Possible POS Restaurant Help Guide

This guide is designed to help our clients get familiar with both the point of sale interface and the back-end management for the POSsible Restaurant software.

Please note that at many places within this guide there will be redirecting links to relevant sections. It is recommended that you visit those links individually to have a better understanding of the system.